1. Information that we may collect from you
1.2 Generally, we may collect personal information about you when you access the Inter-connect Channel and/or subscribe for the Services offered on the Inter-connect Channel. We may also collect information about you when you use the site, report a problem with the site, use support services, or communicate with us. In addition, information may be collection when you respond to customer surveys, and promotions. What is mentioned above is not a complete list of all the ways that we could collect information. We set out below information that may be collected and processed:
1.2.1 information that you provide on or through the Inter-connect Channel. This includes
information provided at the time of registering to use the Inter-connect Channel (if
applicable), receive maintenance, making payments or posting material.
We may also ask you for information when you report a problem with the
Inter-connect Channelor the Services;
1.2.2 details of your visits to and use of our site including, but not limited to,
traffic data, location data, weblogs, service provider page viewing statistics
and other communication data, whether this is required for our own billing
purposes or otherwise and the resources that you access;
1.2.3 details about problems that may occur when you utilise our Services,
and/or use our help desk, if applicable;
1.2.4 information related to you and your use of the Inter-connect Channel and/or the
Services, including but not limited to: your online activity, contributions,
payment history, correspondence, internet protocol addresses, device and
software data (such as type, configuration and unique identifiers);
1.2.5 a record of correspondence if you contact us;
1.2.6 information obtained from surveys that we may ask you to voluntarily
complete from time to time, which we use for research purposes;
1.2.7 information posted by you pursuant to reviews of the Inter-connect Channel and the
1.2.8 any other information that may be necessary: (i) to carry out actions for
the conclusion or performance of a contract to which you are a party; (ii)
to comply with an obligation imposed on us by law; (iii) to protect your
legitimate interest; (iv) to pursue a legitimate interest of ours or of a third
party to whom the information is supplied.
1.3 Inter-connect may also collect non-personal information such as your IP address, date, time and duration of your access to the Inter-connect Channel to track your visits to the Inter-connect Channel so that we are able to deliver a more personalized experience. This information is used to develop future products and/or services that meet your requirements and needs.
1.4 Internet protocol addresses. We may collect information about your device, including where available your internet protocol address, operating system and browser type, for system administration and to report aggregate information to our advertisers and/or service providers. This is statistical information about your browsing actions and patterns and does not identify you.
2. Where we store your personal Information
The information that we collect from you may be transferred to, and stored at, a destination outside of South Africa. It may also be processed by staff members operating outside of South Africa who work for us or for one of our service providers (including but not limited to payment processors, cloud service or other information technology providers, and other companies that provide services to us). Such staff members may be engaged in, among other things, the provision of the service or the provision of maintenance and support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure
3. Uses Made of Information
3.1 For us to make your use of the Inter-connect Channel and Services as successful as possible, Inter-connect collects, stores and uses your personal information. Below are some of the purposes for us collecting your personal information, in relation to which purposes you hereby expressly consent to our processing your personal information:
3.1.1 to communicate requested information and Services to you;
3.1.2 to authenticate the user and provide access to restricted pages;
3.1.3 to create products or services that may meet your future requirements;
3.1.4 to compile non-personal statistical information about browsing habits,
click-patterns and access to the Inter-connect Channel;
3.1.5 to ensure that content on the Inter-connect Channeland the Services are presented
in the most effective manner for you and for your computer or other
3.1.6 to determine your general geographic location, enforce the terms of this
marketing to better reflect particular interests, helping us to quickly and
efficiently respond to inquiries and requests and otherwise analyse,
enhance, administer or promote the service offering for you and other
3.1.7 to carry out our obligations arising from any agreements entered into
between you and us, if any;
3.1.8 to allow you to participate in interactive features of the Inter-connect Channeland
the Services, when you choose to do so; and
3.1.9 to notify you about changes to the Inter-connect Channeland the Services.
3.2 If you have any concern regarding the use of your information, please contact us at firstname.lastname@example.org.
3.3 Except as otherwise set out expressly herein, we do not disclose personal information about users to our advertisers (if any) but we may provide them with aggregate information or information in an otherwise anonymous form about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement and/or application on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, individuals in a specific territory).
3.4 We may make use of the personal information we have collected from you to enable us to comply with advertisers' wishes by displaying their advertisement to that target audience.
3.5 In addition, we may use other companies, agents or contractors to perform services on our behalf or to assist us with the provision of access to the Inter-connect Channel and the Services to you. For example, we engage services providers to provide marketing, communications, infrastructure and information technology services, personalise and optimise our site and the online services, provide customer service, analyse and enhance data, including users' interaction with the online services, and process consumer surveys. In the course of providing such services, these service providers may have access to your personal information. We do not authorise these service providers to use or disclose your personal information except in connection with providing the services we request of them.
4. Disclosure of Your Information
4.1 All non-personal information collected and assembled by Inter-connect, is owned and retained by Inter-connect. You are hereby expressly notified of and consent to our collection of your personal information.
4.2 The personal information that has been collected by Inter-connect, may be disclosed or otherwise processed by us if permitted by applicable law, if necessary consent has been obtained from you and/or if the access, use, preservation, disclosure or other processing of such information is reasonably necessary:
4.2.1 for legal and regulatory compliance of applicable law, regulation, legal
process, or governmental request;
4.2.2 for the purpose of conducting research and improving our products or
4.2.4 to detect, prevent, or otherwise address illegal or suspected illegal
activities, security or technical issues;
4.2.5 to protect against harm to the rights, property or safety of us, our users
or the public as required or permitted by law, which includes exchanging
information with other companies and organisations for the purposes of
fraud protection and credit risk reduction;
4.2.6 in connection with any reorganization, restructuring, merger or sale, or
other transferring of assets; provided that the receiving party agrees to
respect your personal information in a manner that is consistent with this
4.2.7 for the compilation, use and sharing of information that does not pertain
to any specific individual,
and you hereby consent to us and our duly authorized agents and contractors processing your personal information for such purposes.
4.3 Inter-connect may for lawful purposes and in accordance with applicable laws, monitor your calls, e-mails or SMS's and such information will be made available to third parties if and to the extent required by law.
5. Your Rights and Obligations
5.1 You have the right to ask us to review your personal information that you have provided to us and make any desired changes to it.
5.2 You have the right to request the origin of the personal information pertaining to you.
5.3 You have the right to choose whether you wish to receive marketing material. By accepting this policy, you consent to receiving marketing material. Should you wish to no longer receive such material you can opt out by contacting us by email at email@example.com. Inter-connect undertakes to comply with all applicable law in relation to direct marketing including the CPA in this regard.
5.4 You have the right to request Inter-connect to correct or delete your personal information. However, Inter-connect will retain such personal information that it is required to retain in terms of any applicable law. We take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date. We also endeavour as best we can to delete any incorrect or unnecessary personal information, particularly in respect of your contact details. Please ensure that your personal information is accurate, complete and up-to-date by contacting us as soon as possible if you become aware that your personal information is in any way inaccurate, incomplete or out-of-date.
5.5 You have the right to request details in respect of the identity of third parties who have or had access to your personal information, if applicable, and you have the right to request the identity of third persons who are in charge of your personal information as well as those third person to whom your personal information may be have been communicated, if applicable.
5.6 You have the right to lodge a complaint with the Information Regulator in accordance with POPI.
5.7 Please note that you have an obligation to provide Inter-connect with accurate personal information keep Inter-connect informed of any changes to your personal information as and when these occur.
5.8 Please note that the Inter-connect Channel may, from time to time, contain links to and from the websites of our partner networks, advertisers, service providers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Inter-connect does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6. Security of your personal information
Inter-connect is committed to protecting the security of your personal information and will take all reasonable steps to secure the personal information that you submit to us, including your contact information. We use a variety of security technologies and physical, electronic and managerial procedures to protect the personal information that we have collected, or that you have provided, from unauthorised access, use or disclosure. This will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot always guarantee the security of your personal information which is transmitted via the Inter-connect Channel.
7. Access to Information
POPI gives you the right to access information held about you. Your right of access can be exercised in accordance with POPI. Any access request may be subject to a fee for meeting our costs in providing you with details of the information we hold about you.